Frequently Asked Questions

Yes we have done this successfully many times over the years.

Yes. Our preferred files are DXF, IGES, an STP files, however, we can convert most CAD files for use. Internally, we use Solidworks. We also accept image files such as .PDF or .TIFF files.

Yes. For our major customers we provide electronic advance shipping notices and also invoicing upon request via e-mail or Internet based systems. For specific shipments we can also forward you the “Tracking number” or “PRO number”, upon request.

Unplated steel parts are subject to oxidation. In order to supply “Rust Free” parts a finishing operation such as plating is required. Special packaging considerations can be quoted separately upon request for product that must be bare to reduce the effects of oxidation. For example, parts can be oiled and packed in plastic bags, vacuum sealed, or packing can include desiccant or VPI paper. These methods will add to the protection of the parts, but again, may not eliminate all surface oxidation.

All of our shipments are bar-coded using a variant of an AIG label. Please contact us should you have a unique requirement.

Eigen will normally have tooling made to our requirements using in-house facilities by adopting robust tool manufacturing process. During the life of the product and the tool, we perform the maintenance of that tooling in-house by our toolmakers.

In most cases the selling price does not include the freight. Unless otherwise specified the quoted price is based upon freight “F.O.B., Our dock”. We will ship via our customer’s specified carriers, or recommend the most economic method.

Please contact us directly (info@eigenengineering.com) In your email, please indicate part number, part revision, expected order quantities and need dates as well as EAU information, the date the quote is needed, and anything else which will help us address your request appropriately. Include all engineering information such as PDF files, CAD models, specifications, and if tooling is available for transfer to us. Providing a quote for a part that is new to Eigen can take as little as a day to as much as a few weeks.

We utilize a secure document management system to store and to distribute information to authorized individuals within Eigen.

Every part we manufacture starts with a rigorous new part introduction planning process. During the NPI process, we review your engineering data and your specific requirements in order to develop and document a manufacturing process, raw material and subcontract specifications, inspection methods, and packaging. Shop orders are generated for each production run; the process on the Shop Order reflects the approved manufacturing process and is rigorously followed. Changes from the approved methods are controlled through Process Change requests for the life of the part.

We start by identifying your quality system requirements for new part qualification. It is best that you provide us with this information with your quote request. Without specific instructions from you, we will typically inspect product off of the initial production run and document conformance to specifications for our internal usage. Other variations could include following a specific First Article Approval process, providing physical samples to you, making a dedicated manufacturing run prior to production, compliance with specific PPAP requirements, and providing material and subcontracted purchase test reports. Each of these options can have both cost and lead time implications.

Quoted prices are valid for 90 days from time of quote, unless otherwise specified. Due to market conditions of raw material and other outside services, the quoted prices are subject to change based upon conditions beyond our control. It is also a common practice to vary pricing based on changes in commodity price indexes (reported for steel, aluminium, copper, gold, and stainless steel) within the 90 days noted above.

A variety of assembly services including resistance welding, riveting, coil winding, tapping, electromechanical assembly, vacuum heat treatment deburring, polishing, electroplating (Barrel).

We have developed stamped parts for both Ferrous and Non-Ferrous materials as low as 0.002"/0.05 mm thickness and even lower up to as high as 0.19"/ 5mm and even higher with profile accuracies up to 0.0002" /0.005mm/5 microns .

Eigen doesn’t have a minimum order quantity. We accept orders as small as 1 piece to as many as 500,000 pieces. Pricing is based in part based on the manufacturing lot size for an order. We do accept multiple ship dates against an order.

Please share your concerns immediately by contacting us. They will document the concern through entry of a Corrective Action Request (CAR). Their entry begins an initial investigation, and we will work with you to resolve the issue and ensure the problem does not reoccur through formal corrective actions. If required, a “Return Material Authorization” will be provided should product have to be returned to us.

To provide a "Standard lead time" without specific details regarding the particular part, the raw material type, the number and type of processes required to make the part, and subcontracted operations such as plating. In general "Standard lead time" is between 3-6 weeks depending upon the complexity. Some items may require 12 weeks to produce because of issues such as complex manufacturing processes, lead-times for special raw materials, or time to produce tooling or to complete part approval processes. For some prototype applications we provide expedited service and ship within 72 hours of receipt of the quote request. We will identify a part's lead time on our quote.

We purchase and process a wide variety of materials including, Stainless steel, Phosphor Bronze, Brass, ETP Copper, DHP copper, Beryllium Copper, Copper Nickel, Mu-metal, Magnetic Iron, Mylar, CRCA, HRCA, Carbon steel, Silver Clad, Aluminium, Phynox, Polyamide, Inconel, Silver Magnesium Nickel, Spring steel, Telcon, German silver, Nickel Chromium, Kovar, Kapton, Maillchort and more.

We are AS 9100 D & ISO 9001:2015 QMS certified organization. Actively working towards attainment of ISO14001 Environmental Management System

EIGEN is an AS 9100 D and ISO 9001:2015, ISO 45001:2018, ISO 14001:2015 certified company located in Bangalore, India. We Specialize in precision press die design, progressive die development and manufacturing of metal stamping components, plastic injection moldings, Insert and Over Molding, Electroplating (Barrel), Sub-Assemblies and Value Added Services for diverse industries like Electrical & Electronics, Aerospace , Automotive, Consumer durables and other Engineering industries in India, Europe and US markets.